What is the Aero Mongolia Cancellation Policy?

One of Mongolia's three national airlines is called Aero Mongolia. Its headquarters are located on the third floor of Ulaanbaatar's Buyant-Ukhaa International Airport. It offers scheduled internal flights to eleven locations as well as international services to Hohhot, China, and Irkutsk, Russia. Chinggis Khaan International Airport serves as its main base. The airline was founded in 2001, and on May 25, 2003, it made its maiden domestic trip.

There may be times when unforeseen circumstances force you to reschedule your Aero Mongolia journey. You should be well-versed in the Aero Mongolia Cancellation Policy before proceeding to cancel your airline ticket as it will be to your advantage.

Aero Mongolia Cancellation Policy

If you can cancel your flight within 24 hours of booking the ticket, you will receive a full refund from Aero Mongolia, but this should be noted that the airline retains the right to change the Aero Mongolia cancellation policy at any time.

Aero Mongolia may charge a fee if you cancel a ticket within a few hours of the departure date or within one or two weeks of the purchase. The price and type of fare you possess have an impact on the penalty amount.

You can ask for a refund by filling out an online form on the Aero Mongolia website. Only the specifics of your reservation, your contact information, and any required papers are required.

Aero Mongolia charges a fee for non-refundable tickets that range from USD 200 to USD 500 depending on the length of the flight, the time of booking, the type of flight fare, and the destination.

Please be aware that Aero Mongolia does not provide a refund once your ticket's validity has passed; refunds are only provided to passengers who are qualified. If Aero Mongolia was to blame for the delay, you are eligible for reimbursement.

You won't be charged a cancellation fee if you cancel a flight ticket within 24 hours of making your reservation, according to the Aero Mongolia cancellation policy.

Aero Mongolia Refund Policy

The only flight tickets that are eligible for a refund are those that were part of a remote sales transaction that was canceled. Aero Mongolia's cancellation policy states that reservations made through remote sales may be canceled within 14 days of the transaction date or, if that date arrives later, from the day the customer gets a document describing the terms of the sale. However, the cancellation must take place at least seven days prior to the time and date of the first flight and cannot coincide with a rest day.

New immigrants, senior citizens, and people with disabilities have the right to cancel a remote transaction within four months of the transaction's date or, if that date comes later, from the day the consumer receives a document outlining the details of the transaction as per the Aero Mongolia Cancellation policy.

A senior citizen is someone over the age of 65; a new immigrant is someone who has resided in Mongolia for the first five years after receiving a visa or other eligibility paperwork; and a handicapped person is someone who has disabilities, following the Law for Equal Rights for Persons with Disabilities. Aero Mongolia's cancellation policy additionally indicates that the company has the right to ask for the relevant certificate in order to verify the customer's status.

If the aforementioned conditions are met, the customer's account will be credited less the cancellation fee of 5 percent, minus the smaller of the two amounts. Refund requests and cancellations of reservations must be submitted in writing.

How To Cancel Your Aero Mongolia Airline Flight?

You can cancel your Aero Mongolia flights in a variety of ways. The majority of customers choose to do it online via the official website, but you may also contact the cancellation support team by phone or do it at the ticket counter. Just remember Aero Mongolia’s cancellation policy to avoid any uncertain losses when you attempt to change or cancel your flight plans. The simple steps for canceling your Aero Mongolia flight using the internet site are as follows:

To initiate the cancellation process, go to the official website of Aero Mongolia, www.aeromongolia.mn.

Select the tab “Manage Your Bookings”.

You will be navigated to a page that will ask you to fill in the Booking Code and the last name of the person under whom the flight ticket is.

Then click on “Search” to go to the next page, you will find your respective ticket, there you have to choose the option of Cancel/Change and then follow the easy prompts given on the screen.

As per the Aero Mongolia cancellation policy, you may be incurring a cancellation fee or a refund.

To confirm the cancellation of your Aero Mongolia flight, you will be sent a confirmation email on your registered email ID.

If you find any issues or face any difficulty while following the steps then you can surely contact the Aero Mongolia cancellation phone number. They will be of assistance to you 24*7.

Call at +976-7010-3030.

Or you can send an email with your concerns at: reservation@aeromongolia.mn

FAQs About Aero Mongolia Cancellation Policy

Q. How long will it take to get the refund amount?
A. Users can ask for a refund as per the Aero Mongolia Cancellation Policy, and the refund will be reflected in their accounts within 7 to 10 working days.

Q. Can my flight ticket be refundable?
A. You can check whether your plane ticket is refundable or not by just visiting the official website of the airline. Enter the correct flight ticket details and then the ticket’s information will be displayed on your screen. It will show you whether your ticket is refundable or not.

Q. Do I get any compensation for delayed Aero Mongolia flights?
A. If your Aero Mongolia flight is delayed by 3 or more hours, you are legally eligible for compensation as per the Aero Mongolia cancellation policy.

Q. Is there any change in refund policy in the case of Covid?
A. If you bought the ticket online, the refund will be applied to your account within 10 to 20 business days. You will receive a refund if you made your flight reservation by phone or through the Aero Mongolia contact center within 30 business days.